If you are unsatisfied for any reason please contact us so that we can resolve the problem.

• Shipments to Canada will be sent via the United States Postal Service.
• We do not send unsolicited mail or share our mailing list.
• Credit card information is stored on a secure server.
• Merchandise may be returned within 30 days of purchase for refund or exchange.
• Returned merchandise must be clean, unused, and in its original packaging.
• Freight charges are non-refundable.
• We reserve the right to require a minimum quantity on some items.
• We add a $1.99 handling fee if you order a partial box of an item.
• Filter bags are bulky and lightweight. They often incur UPS "oversize" fees, which are based on package volume rather than weight.
• It is often impossible to calculate exact freight charges before packaging, but you will never be charged more than published UPS rates.